Deluxe Knowledge Quarterly “Open Invitation”
Posted by Larry Doyle on April 1st, 2010 7:10 AM |
I recently had an article published in the financial magazine Deluxe Knowledge Quarterly. I was asked to write on the topic of advice I would give to executives of financial intermediaries during these challenging economic times.
I think regular readers of Sense on Cents may detect a few common threads in my article. Please know that I do not merely write about these principles, but I truly believe them and continue to promote them.
Open Invitation
by Larry Doyle
Despite the fact that the economic crisis has clearly changed the nature of business and the expectations of our customers, many of us would love to revert to business as usual. This desire to default to the status quo is part of human nature. Consider how often we see this behavior displayed on Wall Street, in Washington and beyond. (more…)
Tags: advice to credit unions, advice to financial firms, advice to money managers, ask your customers, business as usual, customer and consumer needs, customer interaction, customer satisfaction, customer service, Deluxe Knowledge, Deluxe Knowledge Quarterly, Deluxe Knowledge Quarterly March 2010, how should financial firms adapt, how should money managers adapt business, it's all about the customer, lack of public trust, lack of trust, Larry Doyle, listen to your customers, no more business as usual, Open Invitation, protect your customers, public outrage, rule number one of business, rules of business customer is right, Sense on Cents, staying close to customers, talk to your customers, the customer is always right, Wall street changes, what do customers need and want
Posted in General | 2 Comments »
RSS Feed
Twitter
Facebook
Email
Home












